Terms of Service
Effective Date: 12/03/2026
Last Updated: 12/03/2026
Version: 2.2
This Terms of Service (“Agreement”) governs the relationship between DPO Europe GmbH (“Provider”, “we”, “us”, or “our”) and you (“Participant”, “you”, or “your”) regarding enrollment in and participation in any live online professional training course offered by the Provider through its website (“Course”).
By completing the registration and payment process on our website, you confirm that you have read, understood, and agree to be bound by this Agreement.
1. Parties
Provider:
DPO Europe GmbH
Auguste-Viktoria-Allee 20A, 13403 Berlin, Germany
Registered at: District Court Berlin (Charlottenburg), HRB 235801
VAT ID: DE349812158
Email: [email protected]
Phone: +49 30 2192 5359
Website: data-privacy-office.eu
Participant:
The natural person or legal entity identified during the registration and payment process on the Provider’s website.
2. Subject Matter
2.1 Course Description
Each Course offered by the Provider is described on its dedicated page on the Provider’s website (the “Course Page”). The Course Page specifies the course-specific details, including but not limited to:
- Course title and subject matter;
- Programme and curriculum;
- Duration, number of sessions, and schedule;
- Language of instruction;
- Course fee;
- Trainers;
- Included deliverables and materials.
The Course Page forms part of this Agreement to the extent it describes the scope and deliverables of the specific Course. The contractual obligations of the Provider towards a Participant are determined by the version of the Course Page as published at the time of the Participant’s registration and payment. Subsequent updates to the Course Page do not affect the rights and obligations under already concluded contracts, unless the Participant expressly consents to the updated terms.
2.2 Format
All Courses covered by this Agreement are delivered as live online sessions via video conferencing. The specific video conferencing platform is communicated to Participants upon registration or before the first session.
2.3 Standard Course Deliverables
Unless otherwise specified on the Course Page, the Course fee includes:
- Live online classes and Q&A sessions with trainers;
- Recordings of all live sessions (access period specified in Section 2.4);
- Self-assessment tests;
- Training materials as described on the Course Page;
- Access to collaborative tools designated for the Course;
- Electronic certificate of completion via Accredible (subject to conditions in Section 5).
Any additional deliverables specific to a Course (e.g., handbooks, group work, practical exercises, use-case workshops) are listed on the Course Page.
2.4 Access to Recordings
Recordings of live sessions are made available to Participants after each session. Access to recordings remains available for three (3) months after the final session of the Participant’s enrolled cohort. After this period, access to recordings is terminated without further notice.
The Provider will use commercially reasonable efforts to maintain the availability of recordings during the access period but does not guarantee uninterrupted or error-free access. In the event of a technical disruption affecting access to recordings, the Provider will use reasonable efforts to restore access promptly. Temporary unavailability of recordings due to causes beyond the Provider’s reasonable control does not constitute a breach of this Agreement.
2.5 Schedule
The specific schedule for each cohort is published on the Course Page and confirmed to the Participant upon registration. The Provider reserves the right to make reasonable adjustments to the schedule, provided that the total number of sessions and overall course duration remain substantially unchanged. The Provider will notify Participants of any schedule changes at least 7 days in advance.
3. Registration and Contract Formation
3.1 Registration Process
Registration is completed by:
- Selecting the desired Course and cohort on the Provider’s website;
- Providing the required personal and billing information;
- Accepting this Agreement;
- Completing payment via the online payment system.
3.2 Contract Formation
The contract between the Provider and the Participant is formed upon successful completion of payment. The Provider will send a confirmation email to the Participant’s registered email address.
3.3 Eligibility
Courses are designed for professionals. Specific target audience and recommended prerequisites (if any) are described on the Course Page. Unless stated otherwise, there are no formal prerequisites for enrollment.
4. Fees and Payment
4.1 Course Fee
The Course fee is specified on the Course Page and is stated exclusive of applicable VAT.
Promotional pricing may be offered from time to time. Promotional offers are subject to the conditions specified at the time of the offer and apply only to registrations completed during the promotional period.
4.2 Payment Method
Payment is processed online via Stripe through the Provider’s website. The Participant must provide valid payment details as required by the payment processor. The Provider does not store payment card details; all payment processing is handled by Stripe in accordance with Stripe’s terms of service and PCI-DSS standards.
4.3 Taxes
The applicable VAT will be added at checkout based on the Participant’s country of residence and applicable tax regulations. If the Participant is a business entity with a valid EU VAT identification number, the reverse-charge mechanism may apply in accordance with EU VAT Directive 2006/112/EC.
4.4 Invoice
An invoice will be issued electronically and sent to the Participant’s registered email address following successful payment.
5. Certificate of Completion
5.1 Conditions for Issuance
A certificate of completion is issued to Participants who achieve a score of 80% or higher on the Course’s self-assessment tests. There is no separate attendance requirement for certificate issuance. If a Course does not include self-assessment tests, the conditions for certificate issuance (if any) are specified on the Course Page.
5.2 Certificate Details
The certificate is issued electronically via Accredible and has no expiration date. The certificate can be shared on professional platforms (e.g., LinkedIn) and verified through the Accredible platform.
5.3 Non-Issuance
If a Participant does not meet the certificate conditions, the Participant remains entitled to all other Course deliverables (recordings, materials, tools access) but will not receive the certificate. Failure to obtain the certificate does not entitle the Participant to a refund.
6. Right of Withdrawal (Widerrufsrecht)
6.1 Consumer Right of Withdrawal
If you are a consumer (a natural person acting for purposes outside your trade, business, craft, or profession), you have the right to withdraw from this Agreement within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which the contract is concluded (i.e., the date of successful payment).
To exercise the right of withdrawal, you must inform us of your decision by a clear statement (e.g., by email to [email protected]). You may use the model withdrawal form below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
6.2 Effects of Withdrawal
If you withdraw from this Agreement, we will reimburse all payments received from you, including any applicable VAT, without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw. We will use the same means of payment as you used for the initial transaction (Stripe refund), unless you have expressly agreed otherwise. No fees will be charged for such reimbursement.
6.3 Early Performance and Loss of Withdrawal Right
If the Course begins within the 14-day withdrawal period, we will ask for your express consent to begin performance before the withdrawal period has expired. By giving such consent, you acknowledge that:
- You expressly request that the Provider begins performance of the services before the expiry of the withdrawal period;
- You will lose your right of withdrawal once the services have been fully performed;
- If you withdraw after performance has begun but before it is complete, you are obliged to pay a proportionate amount for the services already provided up to the point of withdrawal, calculated on the basis of the total Course fee.
6.4 Model Withdrawal Form
I hereby give notice that I withdraw from the contract for the provision of the following service: COURSE_TITLE, Cohort: COHORT_NAME
Ordered on / received on: DATE
Name of consumer: NAME
Address of consumer: ADDRESS
Signature of consumer (only if sent on paper): SIGNATURE
Date: DATE
6.5 Business Customers
If you are registering as a business entity (B2B), the statutory consumer right of withdrawal under Section 6.1–6.4 does not apply. Subject to mandatory provisions of applicable law, no voluntary refunds are provided to business customers. The right to terminate the contract for cause (außerordentliche Kündigung) in accordance with § 314 BGB remains unaffected.
7. Cancellation and Rescheduling by the Provider
7.1 Right to Cancel or Reschedule
The Provider reserves the right to cancel or reschedule a cohort for any reason, including but not limited to insufficient enrollment or force majeure events (see Section 12.3).
7.2 Participant Options
If the Provider cancels or materially reschedules a cohort, the Participant may choose one of the following:
- Transfer to the next available cohort of the same Course at no additional cost, or;
- Full refund of the Course fee paid, including any applicable VAT.
The Provider will notify affected Participants at least 14 days before the originally scheduled start date, except in cases of force majeure where shorter notice may apply.
7.3 Refund Processing
Refunds under this Section will be processed within 14 days of the Participant’s request via the original payment method (Stripe).
8. Participant Obligations
8.1 Accurate Information
You must provide accurate, current, and complete information during registration and promptly update any changes.
8.2 Personal Use
Your Course enrollment is personal and non-transferable. You may not share your access credentials, session links, or Course materials with third parties.
8.3 Code of Conduct
You agree to:
- Participate respectfully and professionally in all Course activities;
- Not record, redistribute, or publicly share live sessions or Course recordings;
- Not disrupt sessions or engage in behaviour that negatively affects other Participants;
- Use collaborative tools solely for Course-related purposes.
8.4 Technical Requirements
You are responsible for ensuring that you have a stable internet connection and appropriate hardware and software to participate in live online sessions. The Provider is not responsible for technical issues on the Participant’s side.
9. Intellectual Property
9.1 Ownership
All Course materials, including but not limited to presentations, handouts, worksheets, handbooks, diagrams, checklists, recordings, and any other content provided as part of the Course (collectively, “Course Materials”), are and remain the exclusive intellectual property of DPO Europe GmbH and/or its licensors.
9.2 Limited Licence
Upon payment of the Course fee, the Provider grants the Participant a non-exclusive, non-transferable, revocable licence to use the Course Materials solely for personal, non-commercial educational purposes. This licence does not include the right to:
- Reproduce, distribute, or publicly display Course Materials;
- Create derivative works based on Course Materials;
- Use Course Materials for commercial training, consulting, or resale purposes;
- Share Course Materials with third parties.
9.3 Recordings
Session recordings are provided for the Participant’s personal review only. Any unauthorized copying, distribution, or public display of recordings is strictly prohibited and may result in termination of access and legal action.
9.4 Survival
The intellectual property restrictions in this Section survive the termination or expiry of this Agreement.
10. Data Protection and Privacy
10.1 Data Controller
DPO Europe GmbH is the data controller for Personal Data collected in connection with Course registration, payment, and administration.
10.2 Categories of Data Processed
In connection with each Course, we process the following categories of Personal Data:
- Registration data: name, email address, phone number, company name, location;
- Payment data: processed by Stripe; the Provider does not store payment card details;
- Course participation data: attendance records, test results, certificate information;
- Communication data: correspondence related to the Course;
- Technical data: browser information, IP address (collected via the website).
10.3 Legal Basis and Purpose
Personal Data is processed on the following legal bases:
- Contract performance (Art. 6(1)(b) GDPR): to provide the Course and related services;
- Legal obligation (Art. 6(1)(c) GDPR): for tax and accounting requirements;
- Legitimate interest (Art. 6(1)(f) GDPR): for Course improvement and fraud prevention;
- Consent (Art. 6(1)(a) GDPR): for optional marketing communications (which you may withdraw at any time).
10.4 Data Retention
Certificate records are retained for up to 25 years in accordance with educational certification standards. Other Course-related data is retained for 6 months after the completion of the Course, unless longer retention is required by law.
10.5 Privacy Policy
Full details of our data processing practices, your rights as a data subject, and our contact details for data protection inquiries are set out in our Privacy Policy, available at data-privacy-office.eu/privacy-policy.
10.6 Third-Party Processors
We use the following categories of third-party service providers to deliver Courses:
- Payment processing: Stripe;
- Certificate issuance: Accredible;
- Video conferencing: as specified for each Course;
- Collaborative tools: as specified on the Course Page.
Each third-party processor operates under its own terms of service and privacy policy. We ensure that appropriate data processing agreements are in place with each processor.
11. Limitation of Liability
11.1 Scope of Liability
The Provider’s liability under this Agreement is limited as follows:
Unlimited liability: The Provider is liable without limitation for:
- Damages caused by wilful misconduct or gross negligence;
- Death or personal injury caused by negligence;
- Liability under mandatory statutory provisions (e.g., the German Product Liability Act);
- Fraudulent misrepresentation.
Limited liability for negligent breach of material obligations: In the event of a negligent breach of a material contractual obligation (an obligation whose fulfilment is essential for the proper performance of the contract and on whose compliance the Participant regularly relies), the Provider’s liability is limited to the foreseeable, typically occurring damages. In any case, liability under this paragraph is limited to the amount of the Course fee paid by the Participant.
Exclusion of further liability: The Provider’s liability for negligent breach of non-material obligations is excluded to the maximum extent permitted by law.
11.2 No Professional Advice
Courses are educational in nature. Course content, materials, and trainer commentary do not constitute legal, regulatory, or compliance advice. Course content reflects the state of applicable laws, regulations, and standards as of the date of the respective cohort’s delivery and does not account for subsequent legislative or regulatory changes. Participants are solely responsible for verifying the current state of the law and seeking independent professional advice before making any decisions based on Course content. The Provider does not guarantee any specific professional outcome, regulatory compliance, or career advancement as a result of completing any Course.
11.3 Technical Disruptions
The Provider is not liable for temporary unavailability of live sessions due to technical issues beyond its reasonable control (e.g., internet outages, video conferencing platform failures). In such cases, the Provider will use reasonable efforts to reschedule affected sessions or provide recordings.
12. General Provisions
12.1 Governing Law
This Agreement is governed by and construed in accordance with the laws of the Federal Republic of Germany, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.
Mandatory consumer protection provisions of the Participant’s country of habitual residence that cannot be derogated from by agreement remain unaffected.
12.2 Jurisdiction
The exclusive jurisdiction for any disputes arising out of or relating to this Agreement is the courts of Berlin, Germany, unless mandatory consumer protection laws provide otherwise.
12.3 Force Majeure
Neither party is liable for any delay or failure in performance resulting from events beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, war, terrorism, internet or telecommunications failures, or cyberattacks.
If a force majeure event prevents the Provider from delivering the Course for more than 30 consecutive days, the Participant may choose to transfer to the next available cohort or receive a full refund.
12.4 Amendments
The Provider may amend this Agreement from time to time. Material changes will be communicated via email at least 30 days before they take effect. Amendments apply only to registrations made after the effective date of the amendment. Contracts already concluded are governed by the version of this Agreement in effect at the time of the Participant’s registration and payment.
12.5 Severability
If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions remain in full force and effect. The invalid provision will be replaced by a valid provision that achieves the original commercial purpose as closely as possible.
12.6 Entire Agreement
This Agreement, together with the applicable Course Page and the Privacy Policy, constitutes the entire agreement between the parties regarding the Course and supersedes all prior or contemporaneous communications, representations, or agreements, whether oral or written.
12.7 Language
This Agreement is drafted in the English language. The English version prevails in the event of any inconsistency with translations.
12.8 Online Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR) at ec.europa.eu/consumers/odr. We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.
12.9 Assignment
The Participant may not assign or transfer this Agreement or any rights or obligations hereunder without the prior written consent of the Provider.
The Provider may assign this Agreement without the Participant’s consent:
- To an affiliate or subsidiary of DPO Europe GmbH;
- In connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of its assets.
Any permitted assignment is binding on the successors and assigns of the respective party.
13. Contact Information
DPO Europe GmbH
Auguste-Viktoria-Allee 20A
13403 Berlin, Germany
Email: [email protected]
Phone: +49 30 2192 5359
Website: data-privacy-office.eu
End of Terms of Service
